Woman comes to my [prominent American computer company helpdesk] counter and requests: I need the free windows 7 upgrade from vista for my laptop.
I tell her: I’m sorry, that program ended in January.
She: no, you see, i bought the computer in October and I was *told* I would get win7 for free. my mother had a stroke. I’ve been busy. Just give me the program.
I say no, the program is over, She will have to pay. She insists because of the stroke and the hospital and such, it will be free.
I walk to the back and ask [co-worker, male] if there’s anything I can do for her outside of the program. He says the program ended in January, no dice. I return to the counter and tell her that i looked it up on Microsoft’s site (which i did, four months ago), and the program ended in January. she says, “oh, I’ll come back later and ask one of the boys.” At this point, it’s HER fault I’m female.
As I returned from lunch, I overheard her asking one of the boys, which happened to be the coworker i asked… he said “the program ended in January” and she goes “really? oh! okay” and leaves.